LAKEWOOD, Colo.--(BUSINESS WIRE)-- ACT Conferencing, a global leader in web, video and audio conferencing services for corporations, today announced the launch of a global video conferencing network operations center in Cyberjaya, Malaysia. ACT is expanding its breadth in video conferencing in an effort to best meet the rising popularity of the professional service. In fact, the video conferencing service market is expected to reach $1 billion by 2016, a 19.5% increase in the compound annual growth rate, according to Ovum.
(Press Release: ACT Conferencing – Thu, Jan 12, 2012 8:00 AM EST)
The Cyberjaya facility will bring the existing ACT video network operation centers - currently spread out around the globe - into one core location. This will facilitate superior service, and a more streamlined 24/7/365 helpdesk. In addition to consolidating video conferencing operations in Malaysia, ACT has expanded its roster of highly specialized video engineers and video conference reservationists to efficiently support the anticipated demand, while maintaining a high level of customer satisfaction.
“This move will allow ACT to attract the next generation of customers new to video conferencing while upholding the hands-on, collaborative partner approach that our current customers have come to rely on,” says Matt Fedak, Global Product Manager for Video Services.
ACT offers a multitude of video conferencing services, including managed services for client-owned bridges and equipment, hosted video bridging services that leverage ACT’s top-of-the-line bridging infrastructure, video conference room rental and video event services.
ACT is also in the process of expanding their video bridging and gateway infrastructure with state-of-the-art equipment to provide customers access to the latest videoconference features and connection options, such as mobile devices and Skype. “Our ongoing investment in video conferencing capabilities is a testament to our dedication to providing our corporate customers with the very best conferencing services to fit their needs,” said Matt Fedak from ACT.
----- Source: Yahoo! Finance